How can we help?
Real humans, weekdays 8a–6p Arizona time. Pick the path that fits and we'll take it from there.
App or install questions
Having trouble with scenes, schedules, or an individual bulb? Need help transferring your account to a new owner? Email us and we'll get back within one business day.
Email supportFor issues with a recent install, your local certified dealer is the fastest path — they know your house. If you don't have their contact, we'll route you.
Dealer portal, orders, warranty
Help with the dealer portal, product orders, warranty claims, training content, or becoming a Brite Bird dealer? Same inbox, we'll route to the right team.
Email dealer supportFor warranty claims on a specific install, please include the install date, customer address, and what failed.
Typical response time: within 1 business day. Urgent warranty or safety issues are prioritized.